FAQs
OUR SUPPORT
At Teronomy, we are here to support our current and prospective tenants. Whether you have a question about your paperwork, or are looking for information on community guidelines, our team is ready to help. Contact us at teronomy@teronomy.com with any questions that are not included!
Can you explain the application process?
Our application process includes background, credit and reference checks, as well as an application fee. Once all the required application information is received by our staff, the approval process typically takes 1-3 business days. Once approved, we’ll be in contact with you to finalize lease documents.
Do you allow pets?
Yes, we are a pet friendly community. We allow up to 3 pets per apartment with a $300 refundable deposit, $75 non-refundable fee and an additional $40 per month, per pet. Please contact the Leasing Office for a complete list of breed restrictions.
Who do I contact if I have a maintenance issue?
You can contact your property manager by phone or email to file a maintenance request for issues like a leaking faucet, cracked window, or appliance repairs. You can also submit a maintenance request online thru the Resident Portal. If you have an emergency maintenance request outside of business hours, such as severe plumbing or electrical problems, lock outs, or other items that need immediate assistance, contact our emergency maintenance team at 877-914-2787.
Where do I pay my rent online?
Residents can pay their rent online using our Resident Portal, https://portal.propertyboss.net/resident/login/teronomy_112411. f you need assistance using the Resident Portal, please contact your property manager.
When is rent due?
Rent is due on the 1st of each month via the Resident Portal. Grace period is through the 2nd at 11pm (CST).
How much is my late fee?
Initial late fee is $50 for the first day late and $10 for each day thereafter through the day that rent is paid. NSFs and Returned Payments are subject to ALL late fees.
What happens if I lose my keys and can’t get in my unit?
If unable to gain access to the apartment due to not having keys after normal business hours, this is not considered a Maintenance Emergency. If Tenant wants Landlord to dispatch to the property after hours, proof of residence will be required and a $250 fee will be assessed against the Tenants account. Additional costs will be incurred if new keys and/or locks are requested.
Should I do anything if I am leaving for an extended period of time?
If planning on being away from home for an extended period of time, please let Landlord know and provide an emergency contact. If during winter months, NEVER turn off your heat for any reason! Heat must remain set within 58 – 62 degrees to avoid water pipes from bursting. Should a water pipe burst and be determined caused by not maintaining a satisfactory room temperature, any damages would be charged to the Tenant and can be quite costly.